FAQ

Author: Holly  

Find the answers to most of your questions below! If you can find what you are looking for please get in contact with me and we can have a chat!

 

How long will my order take to be made?

I have ordered a Photo Cushion/Photo Blanket/Photo Book how to I attach photos to order?

 

How long will my order take to be made?

All items are lovingly designed, printed and handmade by me in Brisbane, Australia. Each piece is custom made and I follow an order process so that every order goes into a production queue and I work through them in order.

Once I have received your order it will go into production the following day. If you want to change or cancel your order you have a 24hr window to do this. After this time period, a 20% re-stocking fee will be charged if the item has not been sent to print. Due to the custom nature of every item, if the item has been sent to print, please understand I cannot offer a refund.

 

Production times for products are:

  • Personalised Cushions, Photo Cushions & Softies - 2 weeks
  • Personalised Name Blankets & Photo Blankets - 3 weeks
  • Personalised Name Drawstring Bags - 2 weeks
  • Personalised Wall Hanging Banners, Door Hangers, Milestone Prints - 2 weeks
  • Personalised Baby Bibs, Burp Cloths and Teethers - 2 weeks

Production times are subject to change, and can sometimes lengthen during peak seasons eg. Christmas, Mothers Day, Fathers Day but if there will be a delay I will let you know ASAP. I do try extremely hard to get orders completed and sent before the estimated production timeframe, if you do require something sooner, please send me an email and I can see what I can do to help. 

 

 

I have ordered a Photo Cushion/Photo Blanket/Photo Book how to I attach photos to order?

 

Please send your photos to me at hello@madejust4u.com.au along with your order number & name you made the order under so that I may find your photos easily. Photos taken on cameras or smart phones are fine to use for photo gifts – phots saved from screenshots, Facebook, Facebook Messenger, Snapchat or Text Messages can be used as a last resort but they have poor image quality and this may affect the end quality result of your item.  

 

Help! I am confused on how to order!

If you need assistance with choosing a design, fonts or colours please send me an email and I can help you decide. I know I have A LOT of options to choose from which can be a little confusing so I am happy to help create the perfect product for you!

 

Can I include another phras or more information on my item?

 

Yes. Your item(s) can say anything you wish, as each item is handmade to order. Please note if it becomes lengthy it may alter the image positing/layout of the item. Please get in contact with me and I will try our hardest to accommodate your request.

 

Can I see what my product looks like before it goes to print?

Yes! If you would like to see your product before it goes to print please send me an email asking for a design proof and I will send you a mockup of your order. Please note a design proof may lengthen the production time of your item. Design proofs may take a couple of days to be emailed.

 

I have an idea that I would like printed, can you do this?

Yes! I have several custom order spots available each month, so please send me an email with your idea and as much information as you can provide and I will let you know if this can be done. Custom order requests may increase regular production time periods as I will have to design a whole new product for you.

Can my order be shipped to more than one address?

No, unfortunately if you would like items shipped to two different shipping addresses, you must place each order separately.

 

How do I care for my item?

My products are best washed by either hand or machine in cold water and line dry in shade. Fabrics will not warp, crack or peel and a made to last. Please do not use bleach or leave in direct sunlight for extended periods of time as it may cause print to fade.

  

How will my order ship?

All orders are sent secure and tracked via the Australia Post network. We have a standard flat rate shipping price on all orders of $7.95 or $12.95 for express delivery. All of our orders are sent with tracking numbers so if you haven't received this email please check your junk folder as it may have been sent there by accident. All items are sent through Australia Post, if you are worried about your order please go to their website - www.auspost.com.au and you can place an enquiry there to locate a parcel. We will try to help as much as we can, but once dispatched we have no control over delivery times carried out by Australia Post. If you have an issue, please let us know and we will go from there.

  • Standard Delivery & Handling: 5-10 business days
  • Express Delivery & Handing: 1-3 business days 

 

Do you offer Gift Wrap?

 

Yes we offer a gift wrapping service that can be added to your order for $5.00, this includes a hand written card. Please see product category for more details.

 

Do You Ship Internationally?

Yes, please get in contact with me for a quote.

 

 What is your Return Policy?

At Made Just 4 U, product quality and customer satisfaction are extremely important to us. Each order is designed, printed and handmade by us, and due to the nature of our products we cannot accept returns on items that have been personalized. If there is an error on the item due to my part, I will be glad to fix it. Please see our full Return Policy Here.

 

What payment methods do you accept?

All prices are in Australian dollars, GST not included. You may pay on-line using Visa, MasterCard, After Pay, Paypal or Direct Bank Deposit. All orders must be paid for in full before production can begin.

 

Will there be a tax invoice/receipt shipped along with my order?

No. Because most of our gifts are sent directly to the recipient, we do not enclose a receipt. You will receive your receipt via email.

 

I hope you have found what you are looking for, if not please send me an email and we can have a chat. Thanks, Holly xx